UI/UX Case study

UI/UX Case study

Forget the whispers, unleash the questions. Learn without limits.

Forget the whispers, unleash the questions. Learn without limits.

ROLE

ROLE

UI/UX Designer

UI/UX Designer

TOOLS

TOOLS

FIGMA
FIGJAM

FIGMA
FIGJAM

TIMELINE

TIMELINE

Q1,2024

Q1,2024

Background

Sexual health education is failing globally. Only 34% of schools worldwide provide accurate, comprehensive sex ed (UNESCO, 2023), while stigma prevents open conversations at home. The result? Over 40% of teens encounter harmful myths online (Journal of Adolescent Health, 2023), often encountering misinformation. increasing risks of STIs, mental health struggles, and unsafe practices.

We designed Bloom to solve the sexual health education crisis through thoughtful UX - crafting a platform that delivers articles, engaging video lessons, and an AI chatbot that answers questions without judgment. Then we went further: one-tap doctor consults and discreet access to products, creating a space where knowledge leads directly to care. For millions of people who never got proper sex ed, Bloom’s design makes life-changing information feel safe and straightforward.

Problem

Sex Ed is Failing a Generation - Leaving Millions Without Vital Knowledge

Misinformation and shame around sexual health leave 90% teens unprepared to make safe decisions—while existing solutions are either too clinical, impersonal, or ignore cultural barriers.

Goals

Create a safe, scalable digital solution to democratize sexual health education.

Reduce stigma through anonymous AI-powered interactions, making it easier for users to seek information without fear or judgment.

Increase access to credible, expert-backed resources, aiming for 80% user satisfaction in content relevance and clarity.

Empower users with actionable knowledge, ensuring they feel confident in making informed decisions about their health and well-being.

Goals

Create a safe, scalable digital solution to democratize sexual health education.

Reduce stigma through anonymous AI-powered interactions, making it easier for users to seek information without fear or judgment.

Increase access to credible, expert-backed resources, aiming for 80% user satisfaction in content relevance and clarity.

Empower users with actionable knowledge, ensuring they feel confident in making informed decisions about their health and well-being.

crafted solutions

Research

The first step in this process was to explore the challenges people face regarding sex education and sexual health through both primary and secondary research.

Primary research

Interviewing a doctor to understand medical perspectives on sexual health education.

Speaking with a teacher to learn about how sex education is taught and the challenges students face.

Engaging with young adults and individuals to understand their concerns and gaps in knowledge.

Talking to app users and potential users about their needs in a sex education platform.

Secondary research

Researching sexual health trends, misconceptions, and common concerns through articles and reports.

Reading online discussions and experiences shared by people regarding sex education and healthcare access.

Insights

It became immediately clear to us that sex education is a complex and often overlooked field, with many gaps in knowledge and accessibility. Every piece of research we conducted revealed new challenges, but some key issues stood out consistently.

Lack of Standardized Education – Sex education varies greatly across regions, with some places offering comprehensive, inclusive education while others provide little to no information.

Stigma & Discomfort – Many feel uneasy discussing sexual health, leading to misinformation.

Limited Digital Accessibility – While many young people turn to the internet for answers, reliable and engaging educational resources are not always easy to find. Exclusion of LGBTQ+ Topics – Many curricula fail to address diverse identities and relationships.

Exclusion of LGBTQ+ Topics – Many curricula fail to address diverse identities and relationships.

Healthcare Barriers – Fear of judgment and lack of confidentiality deter young people from seeking help.

USER PERSONA

USER PERSONA

USER PERSONA

Age

Age

Age

25

25

25

Education

Education

Education

MBA

MBA

MBA

Status

Status

Status

Single

Single

Single

Occupation

Occupation

Occupation

Teacher

Teacher

Teacher

Location

Location

Location

India

India

India

Debdisa Talapatra

Debdisa Talapatra

Debdisa Talapatra

I am Debdisa Talapatra, Management Faculty at Netaji Subhash Engineering College. I have worked here for 1 Year.

I am Debdisa Talapatra, Management Faculty at Netaji Subhash Engineering College. I have worked here for 1 Year.

I am Debdisa Talapatra, Management Faculty at Netaji Subhash Engineering College. I have worked here for 1 Year.

Goals

Goals

Goals

Awarness of Sexual Abuse and Assault

Challenging Stereotypes and Stigma

Awarness of Sexual Abuse and Assault

Challenging Stereotypes and Stigma

Awarness of Sexual Abuse and Assault

Challenging Stereotypes and Stigma

Frustations

Frustations

Frustations

Misinformation and stigma around sexual health make it hard to find accurate, judgment-free answers.

Many people delay seeking medical advice because they don’t know if their issue is serious.

Misinformation and stigma around sexual health make it hard to find accurate, judgment-free answers.

Many people delay seeking medical advice because they don’t know if their issue is serious.

Misinformation and stigma around sexual health make it hard to find accurate, judgment-free answers.

Many people delay seeking medical advice because they don’t know if their issue is serious.

Age

Age

Age

52

52

52

Education

Education

Education

MBBS, MD

MBBS, MD

MBBS, MD

Status

Status

Status

Married

Married

Married

Occupation

Occupation

Occupation

Radiologist

Radiologist

Radiologist

Location

Location

Location

India

India

India

Dr. Manoj Choudhary

Dr. Manoj Choudhary

Dr. Manoj Choudhary

I am Dr. Manoj Kr. Choudhary, a radiologist in Siliguri with 25 years of experience. Presently, Founder of Hi-Scan Imaging and Labs, a cutting-edge diagnostic facility.

I am Dr. Manoj Kr. Choudhary, a radiologist in Siliguri with 25 years of experience. Presently, Founder of Hi-Scan Imaging and Labs, a cutting-edge diagnostic facility.

I am Dr. Manoj Kr. Choudhary, a radiologist in Siliguri with 25 years of experience. Presently, Founder of Hi-Scan Imaging and Labs, a cutting-edge diagnostic facility.

Goals

Goals

Goals

Training and education of mothers to pass proper information to their teenage children.

Proper training of health care professionals regarding sex education.

Training and education of mothers to pass proper information to their teenage children.

Proper training of health care professionals regarding sex education.

Training and education of mothers to pass proper information to their teenage children.

Proper training of health care professionals regarding sex education.

Frustations

Frustations

Frustations

Addressing preconceived notions from incomplete online research.

Clarifying misconceptions arising from self-diagnosis on Online.

Addressing preconceived notions from incomplete online research.

Clarifying misconceptions arising from self-diagnosis on Online.

Addressing preconceived notions from incomplete online research.

Clarifying misconceptions arising from self-diagnosis on Online.

Brainstorming & Ideation

Based on my research, users struggle with stigma, misinformation, and a lack of engaging sexual health resources. Many feel uncomfortable seeking help, finding trusted products, or knowing when to consult a doctor. In response, I brainstormed relevant ways to enhance the platform's seamless and user-friendly experience. I focused on features that ensure accessibility, engagement, and a judgment-free experience.

AI chatbot that offers a safe, anonymous space for users to ask questions and receive instant, reliable answers.

AI chatbot that offers a safe, anonymous space for users to ask questions and receive instant, reliable answers.

AI chatbot that offers a safe, anonymous space for users to ask questions and receive instant, reliable answers.

Chatbot

Chatbot

Chatbot

Typing...

Typing...

Typing...

user
message

user
message

user
message

chatbot

chatbot

chatbot

I curated a collection of articles and video lessons that offer expert-backed, easy-to-understand information, empowering users to learn at their own pace.

I curated a collection of articles and video lessons that offer expert-backed, easy-to-understand information, empowering users to learn at their own pace.

I curated a collection of articles and video lessons that offer expert-backed, easy-to-understand information, empowering users to learn at their own pace.

Video

Video

Video

article

article

article

Video/article

Video/article

Video/article

topic name

topic name

topic name

Topic

Topic

Topic

12.00

12.00

12.00

Topic

Topic

Topic

12.00

12.00

12.00

Topic

Topic

Topic

12.00

12.00

12.00

I added a shopping feature that provides easy access to carefully curated, reliable sexual health products, ensuring users can make informed purchases with confidence.

I added a shopping feature that provides easy access to carefully curated, reliable sexual health products, ensuring users can make informed purchases with confidence.

I added a shopping feature that provides easy access to carefully curated, reliable sexual health products, ensuring users can make informed purchases with confidence.

search

search

search

product
category

product
category

product
category

button

button

button

featured products

featured products

featured products

Acknowledging the fear of judgment, privacy concerns, and misinformation, I designed a solution that offers quick, confidential doctor consultations, ensuring users receive expert guidance with confidence and without hesitation.

Acknowledging the fear of judgment, privacy concerns, and misinformation, I designed a solution that offers quick, confidential doctor consultations, ensuring users receive expert guidance with confidence and without hesitation.

Acknowledging the fear of judgment, privacy concerns, and misinformation, I designed a solution that offers quick, confidential doctor consultations, ensuring users receive expert guidance with confidence and without hesitation.

feature dr list

feature dr list

feature dr list

popular dr list

popular dr list

popular dr list

doctor
details

doctor
details

doctor
details

button

button

button

icon

icon

icon

button

button

button

search

search

search

dr detail
card

dr detail
card

dr detail
card

exclusive
articles

exclusive
articles

exclusive
articles

Button

Button

Button

early wireframes

Here’s a look at the early design stages. I worked on making the platform easy to use and understand, focusing on a clear, approachable flow.

Contraceptive methods

Contraceptive methods

All about

PUBERTY with

Dr. Riley Harper

All about

PUBERTY with

Dr. Riley Harper

Schedule your appointment with

Dr. Shirley today!

Schedule your appointment with

Dr. Shirley today!

I spent a lot of time looking for the most efficient way to deliver information that feels approachable and trustworthy and not too overwhelming or distant. This led to incorporating features like clear navigation, interactive elements, and a more intuitive layout to enhance the user experience.

Trending

Trending

Welcome to

The Talk!

Welcome to

The Talk!

|Search

|Search

Recommended

Recommended

view all

view all

Puberty

Puberty

Menstrual Care

Menstrual Care

Take 50% off now!

Take 50% off now!

shop now

shop now

Safe sex

Safe sex

Puberty

Puberty

Menstrual cycle

Menstrual cycle

Popular Topic

Popular Topic

view all

view all

Feature Doctor

Feature Doctor

view all

view all

Dr. Serena Doe

Dr. Serena Doe

Gynecologist

Gynecologist

$ 25.00/ hours

$ 25.00/ hours

Appointment

Appointment

Dr. Monica Bing

Dr. Monica Bing

Gynecologist

Gynecologist

$ 25.00/ hours

$ 25.00/ hours

Appointment

Appointment

Dr. Becky Rey

Dr. Becky Rey

Gynecologist

Gynecologist

$ 25.00/ hours

$ 25.00/ hours

Appointment

Appointment

All about Puberty with

Dr. Riley Harper

All about Puberty with

Dr. Riley Harper

Read Now

Read Now

Popular Doctor

Popular Doctor

view all

view all

Gynecologist

Gynecologist

7 Years experience

7 Years experience

Dr. Monica Geller

Dr. Monica Geller

Book Now

Book Now

Gynecologist

Gynecologist

7 Years experience

7 Years experience

Dr. Carol Geller

Dr. Carol Geller

Book Now

Book Now

Gynecologist

Gynecologist

7 Years experience

7 Years experience

Dr. Carol Geller

Dr. Carol Geller

Book Now

Book Now

Gynecologist

Gynecologist

7 Years experience

7 Years experience

Dr. Carol Geller

Dr. Carol Geller

Book Now

Book Now

Gynecologist

Gynecologist

7 Years experience

7 Years experience

Dr. Rachel Geller

Dr. Rachel Geller

Book Now

Book Now

Gynecologist

Gynecologist

7 Years experience

7 Years experience

Dr. Janice

Dr. Janice

Book Now

Book Now

Gynecologist

Gynecologist

7 Years experience

7 Years experience

Dr. Carol Geller

Dr. Carol Geller

Book Now

Book Now

|Search

|Search

04:10m

04:10m

How to deal with Puberty

emotions

How to deal with Puberty

emotions

08:25m

08:25m

How to talk with your kids about

Puberty

How to talk with your kids about

Puberty

08:25m

08:25m

How to decide which prototype to implement

How to decide which prototype to implement

Video

Video

Article

Article

Puberty

Puberty

Improved the navigation bar to make everything easier to find, especially for first-time users.

Cleaned up the content layout to make it less cluttered and more user-friendly.

Focused on a better visual hierarchy so the most important information stands out without overwhelming the user.

$0

$0

Take 50% off!

Take 50% off!

shop now

shop now

Best sellers

Best sellers

view all

view all

$24.95

$24.95

Intimate Serum

Intimate Serum

(369)

(369)

$8.95

$8.95

SoftEssence Liner

SoftEssence Liner

(324)

(324)

sale

sale

$36.00

$36.00

$6.98

$6.98

SoftEssence Liner



SoftEssence Liner



(297)

(297)

Pads

Pads

Serum

Serum

Toner

Toner

Cream

Cream

Erosguard

Erosguard

􀊫

􀊫

|Search

|Search

Sunday at 08:32 AM

Sunday at 08:32 AM

What is Menstruation?

What is Menstruation?

08:32

08:32

Menstruation, or your period, is the monthly shedding of the uterus lining and blood. It's a natural part of your reproductive cycle, prepping for potential pregnancy. Every month, an egg gets released, but if not fertilized, the lining sheds as your period, lasting 2-7 days within a 21-35 day cycle. Symptoms like cramps and mood swings are common. Different products like pads and cups are available for managing your period, and good hygiene is important. See a doctor if you have any concerns.

Menstruation, or your period, is the monthly shedding of the uterus lining and blood. It's a natural part of your reproductive cycle, prepping for potential pregnancy. Every month, an egg gets released, but if not fertilized, the lining sheds as your period, lasting 2-7 days within a 21-35 day cycle. Symptoms like cramps and mood swings are common. Different products like pads and cups are available for managing your period, and good hygiene is important. See a doctor if you have any concerns.

08:32

08:32

Message here...

Message here...

Chatbot

Chatbot

9:41

9:41

Then I refined everything further into high-fidelity designs:

crafted solutions

Trusted Educational Content

Reliable Information – Access well-researched content from trusted sources.

Engaging Videos & Articles – Learn through credible, high-quality media.

Stay Informed – Get the latest insights in a clear and accessible format.

Judgment-Free AI Chatbot

Private & Anonymous Support – Ask sensitive questions 24/7 without fear of exposure.

Safe Space for Honest Talk – Encourages openness with compassionate, unbiased responses.

Instant, Reliable Guidance – Provides accurate info while routing urgent needs to professionals.

crafted solutions

Judgment-Free AI Chatbot

Private & Anonymous Support – Ask sensitive questions 24/7 without fear of exposure.

Safe Space for Honest Talk – Encourages openness with compassionate, unbiased responses.

Instant, Reliable Guidance – Provides accurate info while routing urgent needs to professionals.

Comprehensive Sexual Health: Shop & Consult in One App

All-in-One Convenience – Shop for sexual health products and book doctor consultations in one place.

Trusted & Discreet – Get high-quality products and private consultations with certified doctors.

Seamless Experience – Easy browsing, secure payments, and quick appointment booking within the app.

Design System

Palette

Since this platform focuses on sexual health education and support, I wanted a color palette that feels approachable, empowering, and inclusive. The chosen colors create a balance of warmth and clarity, ensuring users feel comfortable engaging with the content while maintaining a professional and modern aesthetic.

Primary

Secondary

Typography

For the platform’s typography, I chose Nunito for its modern, friendly, and highly readable nature. Its rounded letterforms create a welcoming and approachable feel, making complex or sensitive information easier to digest. Nunito also maintains a clean and professional look across various screen sizes, ensuring a seamless reading experience for users.

ABCDEFGHIJKLMNOPQRSTUVWXYZ

ABCDEFGHIJKLMNOPQRSTUVWXYZ

1234567890

User testing

I created a click-through prototype in Figma to understand how users interacted with the platform. Over two weeks, I tested with 20 participants, including individuals seeking sexual health resources and medical professionals. I developed a structured testing plan with key tasks, observed users via screen sharing, and gathered feedback on clarity, accessibility, and ease of navigation. The insights were both validating and eye-opening, leading to key refinements in the final design. Seeing users engage with the platform and hearing their thoughts reinforced my goal of making sexual health education more accessible and judgment-free.

What Could Have Been Better?

While the platform successfully provides accessible and judgment-free sexual health education, there’s always room for growth. Future improvements could include a community forum that could create a space for users to connect and support each other, making them feel less isolated in their learning. Incorporating live podcasts with experts would allow for real-time, relatable conversations, making the content even more engaging. Additionally, interactive quizzes could help users retain key information in a fun and meaningful way. These improvements would enhance user interaction, making the platform even more engaging and informative.

reflection

This project was a valuable learning experience, especially since it focused on sexual health education, a domain I hadn't designed for before. It taught me the importance of balancing sensitivity with clarity, ensuring that users felt comfortable engaging with the content while also delivering accurate, trustworthy information.

At first, I felt overwhelmed by the complexity of addressing stigma and misinformation, but through research and refining my user personas, I gained more clarity. I realized that trying to solve every issue at once wasn’t the best approach; instead, focusing on creating a simple, approachable experience made all the difference.

The ideation and wireframing phases were challenging as I sought the right balance between comprehensive content and ease of use. Iterating on the design helped me improve both functionality and tone, making the platform more user-friendly and engaging.

While I’m proud of the final outcome, I wish I had more time for further testing and to explore features like community forums or live sessions. Overall, this project reinforced the importance of empathy in design and its potential to make a meaningful impact on sensitive topics.

4o mini

Let’s create better experiences together.

Disha Bose

UI/UX Designer

© 2025 Disha Bose. All Right Reserved

Let’s create better experiences together.

Disha Bose

UI/UX Designer

© 2025 Disha Bose. All Right Reserved

Let’s create better experiences together.

Disha Bose

UI/UX Designer

© 2025 Disha Bose. All Right Reserved

Let’s create better experiences together.

Disha Bose

UI/UX Designer

© 2025 Disha Bose. All Right Reserved

Let’s create better experiences together.

Disha Bose

UI/UX Designer

© 2025 Disha Bose. All Right Reserved